All products are shipped via reputed international courier company DHL, that is completely insured and reliable. Our Shipping Rates are subsidized and are much lower than what the shipping companies usually charge for international shipments. We always strive to offer our shoppers the lowest shipping charges possible. Please note, that shipping companies determine shipping charges based on the package weight. The courier company would leave a note for you to call them and arrange for re-delivery or you can pick it up from their location. We shall not be responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.