We at Naaviv endeavor to deliver you the best in the best time frame possible. Post we confirm your order the product is dispatched between 24-48 working hours, after being inspected thoroughly the order is handed over to our delivery partners. Once the product is dispatched we will send you the tracking details so you remain updated with your order process.
We use reliable and reputed courier companies for International and Domestic order deliveries and to ensure timely delivery of the order. We ship your order with courier companies which are completely insured like Bluedart, Delivery, FedEx, XpressBees, DTDC, Ekart, and India Post.
The delivery TAT is 3 business days for orders within India , where as for Orders to International destination may take 7-10 working days .We strive best to ensure timely delivery however we shall not be held responsible in case of any delay caused by any unavoidable circumstances or customer not being available at the time of delivery.
At times, if you are not available at the time of delivery, we can re-attempt or you can call back to the courier company to re-arrange the delivery or you can also pick up from the courier hub.
If in case you order has been misplaced you may reach out to us and we will ship another package for you at the earliest.
Orders within India
For orders placed within India we offer free shipping to all our customers and we bear all the delivery or handling charges on our end. A charge of Rs. 50 is levied on customer in case of reverse shipping and also Naaviv holds the right to levy shipping charges on cases that come under legal scrutiny.
For International orders a shipping fee equivalent to 1500 INR is added to the order value. Shipment on International destinations may arise the need of application of custom duties on your order, and the charges may vary depending upon varying reasons like rules of each country, order value and quantity, type of merchandise, and is solely at discretion of duty officer. These charges are to be borne by the customer and these duties will be billed separately to the customer by the courier company. Please note exchange or return is not applicable on orders to International destination.